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#1
Old 08-31-2012, 03:51 PM
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Shove those roses up your ass, ProFlowers.com!

My girlfriend was having a particularly shitty week, culminating in a vast river of crap she had to wade through yesterday. So I went over to Pro Flowers, saw they had a "same day delivery" option on a number of arrangements (it was 2:15pm, I was just as surprised as you - in fact, the flowers I wanted didn't have that option, so I figured it must be a thing), and made an order.

Two hours later I get a call that they cannot make the delivery, but can do it "as soon as possible tomorrow". They include either an apology letter to the recipient explaining why it was late, or an upgrade to a larger arrangement. I took the upgrade.

So all day today, I've been eagerly awaiting confirmation. I even met my girlfriend for lunch, and still no fucking news on the damned flowers. I call up when I get back, "Oh, sorry Munch - the florist said these are getting on the truck right now." An hour later - STILL nothing. So I call up at 3:30, ask what the fuck is going on.

Call Center: "We're so sorry for the delay. Can we offer you a $25...er...$10 gift card to make up for the lateness of this deliver?"
Munch: "You know, I don't think that $10 is going to be enough to make me come back to Pro Flowers any time soon. So no - you can't. What you CAN do is call up the delivery guy, have him stop delivery, and deliver them on Tuesday."
Call Center: "Tuesday? Why Tuesday?"
Munch: "Uh - because the point of sending people flowers at work is so that they have flowers at work, not so that they can get them at 3:30 on a friggin Friday and have to take them home!"
Call Center: "Oh, I see. Having flowers at work is...nice? Let's see if we can do that..."

[5 minutes later, we find out that we can]

Holy fuck - I won't be going to Pro Flowers any time soon. I need to find a damn florist near her building.
#2
Old 08-31-2012, 04:19 PM
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Not much to say other than I sympathize. At the prices they charge, you expect a hell of a lot better.

And I hope your GF is having a better day.
#3
Old 08-31-2012, 04:21 PM
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Quote:
Originally Posted by Munch View Post
Holy fuck - I won't be going to Pro Flowers any time soon. I need to find a damn florist near her building.
This is where you should have started. Those big companies mostly use local people anyway, but you get none of the personal attention that a local florist will give you, and the arrangements that local florists do for their direct clients are often better then the ones they do for the subcontracting work.
#4
Old 08-31-2012, 04:31 PM
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Quote:
Originally Posted by mhendo View Post
This is where you should have started. Those big companies mostly use local people anyway, but you get none of the personal attention that a local florist will give you, and the arrangements that local florists do for their direct clients are often better then the ones they do for the subcontracting work.
Absolutely - but I was under the impression I was under a bit of a time crunch. Pity they didn't feel the same.
#5
Old 08-31-2012, 07:50 PM
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Quote:
Originally Posted by mhendo View Post
This is where you should have started. Those big companies mostly use local people anyway, but you get none of the personal attention that a local florist will give you, and the arrangements that local florists do for their direct clients are often better then the ones they do for the subcontracting work.
The other advantage of calling the local florist directly is that they get all of your money, instead of ProFlowers or FTD taking a cut. So presumably, the arrangement can be a little nicer.

But as for the OP, I don't think that a ten-dollar discount (and an upgraded arrangement) make up for this mess. Maybe they shouldn't have offered same-day delivery at 2:15pm, but given that they did, they should have made the delivery.

Last edited by Dewey Finn; 08-31-2012 at 07:50 PM.
#6
Old 08-31-2012, 07:58 PM
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Sorry, I just noticed. ProFlowers didn't even offer a ten-dollar discount but instead a ten-dollar gift card, which, of course, requires you to use their company again and spend more than ten bucks to get something.
#7
Old 08-31-2012, 08:11 PM
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This is weird. When did ProFlowers start using local florists? For me they've always FedExed flowers from their centralized warehouse. FTD.com uses local florists and they've screwed me over more than once. Once they (FTD) held up my order and didn't deliver it on the scheduled date because the local florist didn't have the exact free vase that was featured on the website. It's a free vase, idiots, I don't care if it's slightly different, I'd rather have flowers delivered on time.

Anyway, that's always been the trade-off for me; FTD will deliver your flowers in a vase but use local business, ProFlowers will send you an assemble yourself box of flowers.
#8
Old 08-31-2012, 09:30 PM
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Did they give an excuse for the delays? I'm just curious because I work for a company that delivers a different product and there's absolutely no excuse for something that doesn't make it at the specified time unless there's some unavoidable catastrophe- and if it did happen for some reason, it certainly wouldn't happen twice.
#9
Old 08-31-2012, 10:27 PM
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Quote:
Originally Posted by Erdosain View Post
ProFlowers will send you an assemble yourself box of flowers.
Grrrrrr.... Don't remind me.
The first (and last) time I used ProFlowers they did that.
Sent some to my wife on Valentine's Day. Not only did they screw up delivery and bring them the next day (every girl's dream to get flowers the day after) they arrived in a wax coated cardboard box, sealed with industrial staples and metal straps. What female in business attire working in a professional office setting doesn't have a metal band cutter? Once she was able to get a maintenance staff guy to open the box for her she was left with the task of cutting the stems of the roses with office scissors without stabbing herself with the thorns and then arranging them herself in the seperately packed vase. Good times.
#10
Old 08-31-2012, 11:36 PM
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I received a lovely box of flowers from a ProFlowers competitor once, addressed to me at my office and everything. The card inside, however, was addressed to another name signed by someone I had never heard of. After puzzling about for a bit, I went ahead and unpacked the flowers. During this process, I discovered the real card that named the actual sender of my flowers.

So I call up the flower company and tell them that I received two cards in my box. I have to further explain that this probably means there is an arrangement out there with NO card in it at all. I have to then explain that the other sender will most likely be very upset at the flower company if they do not get credit for this (apparantly, by the card) apology arrangement. Clueless rep has no idea how to track down the arrangement until I offer to read the order ID# printed on the bottom of the card. (It is printed on the bottom of every card)

I have no idea if they followed through, but it made me feel better.
#11
Old 09-01-2012, 12:08 AM
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Quote:
Originally Posted by Mom-of-Andrew View Post
I received a lovely box of flowers from a ProFlowers competitor once, addressed to me at my office and everything. The card inside, however, was addressed to another name signed by someone I had never heard of. After puzzling about for a bit, I went ahead and unpacked the flowers. During this process, I discovered the real card that named the actual sender of my flowers.

So I call up the flower company and tell them that I received two cards in my box. I have to further explain that this probably means there is an arrangement out there with NO card in it at all.
Nope. You're supposed to enjoy them until lunch time, then send them over to the other chick.
#12
Old 09-01-2012, 12:12 AM
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Quote:
Originally Posted by Mom-of-Andrew View Post
I received a lovely box of flowers from a ProFlowers competitor once, addressed to me at my office and everything. The card inside, however, was addressed to another name signed by someone I had never heard of. After puzzling about for a bit, I went ahead and unpacked the flowers. During this process, I discovered the real card that named the actual sender of my flowers.

So I call up the flower company and tell them that I received two cards in my box. I have to further explain that this probably means there is an arrangement out there with NO card in it at all. I have to then explain that the other sender will most likely be very upset at the flower company if they do not get credit for this (apparantly, by the card) apology arrangement. Clueless rep has no idea how to track down the arrangement until I offer to read the order ID# printed on the bottom of the card. (It is printed on the bottom of every card)

I have no idea if they followed through, but it made me feel better.
The first card/flowers was from a secret admirer?
#13
Old 09-01-2012, 12:21 AM
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some assembly required. batteries not included.
#14
Old 09-01-2012, 10:17 AM
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Oh! I have a ProFlowers story too!

Two years ago, my boyfriend sent flowers to my office for my birthday. Unfortunately, there was a bit of a mix-up. A few months ago, my workplace had moved from one office location to another one on the same street. When he googled my office, the old address still showed up in google, so they got sent to the old address.

ANYWAYS ... the person at the old location declined to accept the package since there was no one there by my name. They didn't let my boyfriend know. My boyfriend called to find out what was going on, and they told him his package was declined but I could go to the post office and pick them up.

Getting to the post office before it closed meant sitting in traffic, so I ended up spending half an hour getting to the post office and another 15 minutes waiting in line at the post office (all on my birthday, knowing I had to go home and get ready to go out to dinner). When I finally got to the front of the line, the employee helping me spent another 15 minutes rooting around in the back room before telling me that they had thrown my flowers out because the glass in the vase broke.

My boyfriend ended up getting another flower arrangement sent to my office on the day after work. Unfortunately, to work that out he had to spend -- gosh, maybe 15 minutes? -- on the phone during my birthday dinner.

Moral of the story: Shove those roses up your ass, ProFlowers.com!
#15
Old 09-01-2012, 10:30 AM
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Honestly, in that case, what did ProFlowers do wrong? They sent the flowers to the address provided by your boyfriend; it's not their fault that it wasn't the right address.
#16
Old 09-01-2012, 10:58 AM
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My coworker is still in a fight with one of these online merchants, but I think it was 1-800-FLOWERS. She ordered a bouquet of roses to be sent to the funeral home for her son's girlfriend's father. She spent almost $100, including $25 for rushed delivery. She picked out a beautiful stargazer lily bouquet from the online photos.

Well, the first problem was that the flowers didn't arrive in time for the funeral. They were an entire day late, despite the $25 charge for next day delivery. The funeral company called the family so that they could retrieve her flowers. But the worst problem was that the bouquet that was sent had no resemblance to the photo on the website. The bouquet was about 1/4 of the size. It had exactly one stargazer lily, vs. the 8 or so pictured on the website. Honestly, it can best be described as a nosegay. I've seen much more beautiful bouquets from Costco for $20.

As you can imagine, she was appalled. Her son took a photo of the bouquet that was sent and she used it to argue her case. The local florist who delivered it offered her a $25 credit for a future purchase. And as she was arguing with him that that was a ridiculous solution because all he was doing was crediting the $25 she paid for rushed delivery, which he owed her anyway because he didn't rush deliver it, a 1-800 flowers email came into her inbox, which thanked her for her business and offered $25 off a future order.

In the end, she involved 1-800 Flowers, and was credited back $75. (She's now involved the credit card company to see if she can get the rest of her money back.) Honestly, I wouldn't have paid $10 for that bouquet. In any event, she has vowed to never use them again.

Last edited by PunditLisa; 09-01-2012 at 10:59 AM.
#17
Old 09-01-2012, 01:25 PM
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Quote:
Originally Posted by Munch View Post

Holy fuck - I won't be going to Pro Flowers any time soon.
I ordered beautiful white roses for a funeral. Pro-flowers failed to tell me that the arrangement I ordered ($150) was not available until the day AFTER the funeral.

Lesson learned.
Money refunded.
Jerks.
#18
Old 09-01-2012, 01:26 PM
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I've always gotten pretty good service from PF. They sent the wife (then fiancee) a mostly dead arrangement of roses one time (bad!) and delivered a replacement arrangement the same day after a phone call (good!).

Fucking expensive, though!
Quote:
Originally Posted by Dewey Finn View Post
Honestly, in that case, what did ProFlowers do wrong? They sent the flowers to the address provided by your boyfriend; it's not their fault that it wasn't the right address.
This.
#19
Old 09-01-2012, 05:31 PM
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I only send flowers/plants for funerals. I've learned to call the funeral home to be sure that I had the right info, and then ask the nice person on the phone for a phone number to the florist they recommend. They always have a number for me.

Next, I call the florist, tell them what I want and when I want it. I've never been disappointed with this method.

I have gotten way too good at this sort of thing
#20
Old 09-02-2012, 08:34 AM
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I get much better service if I just call a local florist.
#21
Old 09-03-2012, 06:26 PM
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When I had to send flowers to a hospitalized relative, I took a chance and arranged it through the florist section at the Price Chopper. That worked out wonderfully well. I agree also, calling the funeral home for a recommendation is a great idea.

Last edited by salinqmind; 09-03-2012 at 06:27 PM.
#22
Old 09-03-2012, 08:17 PM
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As someone who's had a few (ha!) surgeries, I've found local florists have also forwarded me flowers to my house when I've left the hospital before they'd been delivered. That's a very nice plus in my book.
#23
Old 09-03-2012, 09:17 PM
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Quote:
Originally Posted by Dewey Finn View Post
Honestly, in that case, what did ProFlowers do wrong? They sent the flowers to the address provided by your boyfriend; it's not their fault that it wasn't the right address.
They should have called to inform BF the flowers could not be delivered.
Quote:
Originally Posted by flatlined View Post
... call the funeral home to ... ask the nice person on the phone for a phone number to the florist they recommend.
Absolutely. Aside from all the logistical and stylistic benefits of using the same florist(s), funeral home usually do not steer you wrong. They know that the bereaved can obsess over small details, and they are looking for repeat business.
#24
Old 09-03-2012, 09:31 PM
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Had a similar issue with Proflowers. Sent a girlfriend flowers on Feb 15th for Valentine's Day (she was out of town for the 14th). After many phonecalls and broken promises and apologies they showed up late on the 17th. Last time I used Proflower.
#25
Old 09-03-2012, 09:39 PM
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Quote:
Originally Posted by j666 View Post
Quote:
Originally Posted by Dewey Finn View Post
Honestly, in that case, what did ProFlowers do wrong? They sent the flowers to the address provided by your boyfriend; it's not their fault that it wasn't the right address.
They should have called to inform BF the flowers could not be delivered.
But ProFlowers didn't make the delivery; the USPS apparently did. So how would they have known that the package was refused?
#26
Old 09-03-2012, 10:36 PM
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Quote:
Originally Posted by Dewey Finn View Post
But ProFlowers didn't make the delivery; the USPS apparently did. So how would they have known that the package was refused?
Why would they use UPSP to deliver flowers? That makes no sense.

Why would they use any carrier they couldn't track? It sounds like ProFlower is definitely a company to avoid.

Last edited by j666; 09-03-2012 at 10:38 PM.
#27
Old 09-04-2012, 12:28 AM
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Quote:
Originally Posted by j666 View Post
Why would they use UPSP to deliver flowers? That makes no sense.

Why would they use any carrier they couldn't track? It sounds like ProFlower is definitely a company to avoid.
You guys are making a lot of assumptions about a third-hand story. I've ordered from ProFlowers a handful of times and it's always FedEx or UPS Next Day. These are fragile flowers we're talking about; they don't ship them USPS. I'm sure the poster was talking about a UPS location, not an actual Post Office.

Anyway, I've never had a problem with them, just that you have to know your loved one will receive a sealed box of fresh flowers, not a bouquet of flowers.
#28
Old 09-04-2012, 10:01 AM
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Huh. The times they've delivered stuff for me it's been a private delivery service doing it.
#29
Old 09-04-2012, 10:56 AM
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Quote:
Originally Posted by Really Not All That Bright View Post
Huh. The times they've delivered stuff for me it's been a private delivery service doing it.
Really? Like a regular florist? Maybe they've changed how they do business since I used them and are more like FTD now. Regardless, I seriously doubt they've ever used USPS.

ProFlowers corporate PR should get off their butts and monitor online chatter about them. You'd think they'd want to clarify all these complaints about them.
#30
Old 09-04-2012, 11:06 AM
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My problem with ProFlowers wasn't the delivery of the actual flowers, but with the delivery to my house of unwanted crap. I must have missed clearing a checkbox somewhere during the order process, but apparently ProFlowers sells your name and address to one or more media marketing groups (m2marketing being one). This led to our being subscribed to random magazines (in my case Shape, Ebony, and American Baby). I've managed to kill the magazine subscriptions, but now we're getting lots of mail with coupons for diapers and assorted baby stuff.
ProFlowers explained that all of these were gifts for being their customer. Gee, thanks.
#31
Old 09-04-2012, 12:19 PM
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Quote:
Originally Posted by Erdosain View Post
Really? Like a regular florist? Maybe they've changed how they do business since I used them and are more like FTD now. Regardless, I seriously doubt they've ever used USPS.

ProFlowers corporate PR should get off their butts and monitor online chatter about them. You'd think they'd want to clarify all these complaints about them.
Might be a regional thing. I live in a good-sized city.
#32
Old 09-04-2012, 02:25 PM
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Quote:
Originally Posted by Erdosain View Post
Anyway, I've never had a problem with them, just that you have to know your loved one will receive a sealed box of fresh flowers, not a bouquet of flowers.
But paying the prices they're asking you'd expect a professionally made arrangement delivered and ready to display. That's why I pay those kind of prices to florists. They know what the hell they're doing arranging flowers in a vase, I don't.
And who do you expect to cut and arrange these flowers when they're delivered? The funeral director? Your friend who just came out of surgery? Your girlfriend at the corporate office? Grandma at the nursing home?
It's like selling art online and they deliver you a blank canvas and a box of paint.
#33
Old 09-04-2012, 04:55 PM
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I have used PF probably a dozen times over the years. Never had a missed delivery, never had wilted flowers, and never the wrong arrangement delivered.
FTD on the other hand screwed up every order.
The prices are better at PF also.
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#34
Old 09-04-2012, 08:45 PM
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Quote:
Originally Posted by Erdosain View Post
You guys are making a lot of assumptions about a third-hand story.
My original assumption was that they should have called to say the flowers couldn't be delivered ...
#35
Old 09-05-2012, 04:48 PM
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Quote:
Originally Posted by Erdosain View Post
You guys are making a lot of assumptions about a third-hand story.
Agh! This is what happens when I post on the Dope and then run off to do interesting things for the weekend.

To address the original question of what the flower company did wrong, I just felt like I was on the brunt of a distinct lack of communication between the service provider(s) and the customer.

For instance, the flower company knew that the flowers had not been delivered, but did not contact the customer to let him know.

Then the bouquet was thrown out, which admittedly was the delivery service's doing, not the flower companies. It would not surprise me to learn that the flower company got wind of this information and did not inform my boyfriend. (It would also not surprise me if they did not know it was thrown out, but honestly, who throws out a package without notifying any of the parties involved?)

Finally, as someone upthread pointed out, local florists often have private delivery services. As a big chain, ProFlowers has instead partnered with a delivery service, and somewhere along the line, the consideration as to whether a customer actually receives the product intact was dropped. Perhaps this is just what you get for choosing a nationally recognized chain, but it still left me with a preference for local florists. For the record, my current boyfriend buys from a local florist, and not only is the service better, but the arrangements are much prettier.
#36
Old 09-05-2012, 11:56 PM
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We once got something from 800-FLOWERS that came via FedEx with assembly instructions. For those prices, you should be able to send someone something better than a floral kit. Not only did we need to put the container together, it was up to us to cut the stems to a good length and arrange them, all the while wondering what it was intended to look like.

Conversely, an arrangement that someone else ordered through a local florist was delivered as a done deal and all we had to do was pick a place to put it. Those flowers also lasted a couple days longer than the ones that were shipped.
#37
Old 09-06-2012, 08:38 AM
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Former florist weighing in.

FFS people, why are you using Proflowers or 1800flowers or even FTD or teleflora? You all seem to have internet access. Google a local flowershop. Most of them have websites where you can order (you don't even have to talk to a human), or baring that, use the contact details listed to get on your cell phone and call them. They don't bite. And you'll get exactly what you want, when you want it and at a better price than through any of the crap providers mentioned above. And if they can't give you the service you want, at least you'll know why since they're going to fill the order from the crap providers mentioned above anyway. All of the above crap providers are a HUGE ripoff.

Oh, and a little tip. If you have any faith in the flowershop you've picked, ask them for a 'florist's choice' arrangement instead of the prescribed pictures on their website or (god forbid) FTD or teleflora or 1800 etc. Give them credit for knowing their craft and you're more likely to get something special.
#38
Old 09-06-2012, 10:48 AM
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I use pro flowers because when I used FTD (pre-net days) the orders were uniformly:
Dead/dying flowers
Late
Not anything like what I had ordered.
Expensive
all of FTD orders are filled from local florists.
Sorry but I have had my full of small florist shops thinking he's a thousand miles away, he will have no clue about the shit I'm going to send in his name. They completely forget that the recepiant will call me to tell me about the flowers.
Using PF I have always gotten fresh flowers, on time at a fair price.
YMMV
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#39
Old 09-06-2012, 12:45 PM
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Quote:
Originally Posted by Rick View Post
I use pro flowers because when I used FTD (pre-net days) the orders were uniformly:
Dead/dying flowers
Late
Not anything like what I had ordered.
Expensive
all of FTD orders are filled from local florists.
Sorry but I have had my full of small florist shops thinking he's a thousand miles away, he will have no clue about the shit I'm going to send in his name. They completely forget that the recepiant will call me to tell me about the flowers.
Using PF I have always gotten fresh flowers, on time at a fair price.
YMMV
Well, part of that's because FTD et al. keeps about 40% of what you paid for the flowers. That doesn't leave much for the florist to work with. And, in my experience, florists in general hate FTD and teleflora and make minimal effort to fill their orders because yes, some of them are stoopid and think that you'll have no clue about the shit that got sent in your name. That was before the internet and instant pictures. And that's also why you should just call the local guy and place the order yourself now. That way you're not a thousand miles away anymore, you're on the other end of the phone. You become a customer of that shop, not some nameless yahoo. You'll get better treatment, especially if you ask the shop what they would recommend/what they have fresh that day.
#40
Old 09-06-2012, 01:03 PM
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I sent flowers to my mother a few years ago for Mother's Day or her birthday, so to find the best local florist, I researched the "Best Of" reader poll results from the local alternative weekly newspaper. She liked the flowers.
#41
Old 09-06-2012, 01:36 PM
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Location: 'burbs of Cincinnati, OH
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I use Teleflora, etc. because:

a) I like to see what I'm going to (supposedly) get.
b) I get a boatload of SkyMiles when I do

BTW, I've been burned with my local florist, too. I believe that some unscrupulous florists think that if you're calling in an order from out of town, you won't see what it looks like...and it's the thought that counts, right?

P.S. One of my local florists has great pictures of their flowers, and they are reasonably priced. I use them a lot.
#42
Old 09-14-2012, 05:58 PM
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ProFlowers - We Are Sorry For Your Experience

Dear Munch,

Thank you for your feedback. We apologize for any delivery issues with your important gift. Rest assured, we would like to rectify the problem immediately. Please contact me at 1-888-855-3486 and I can help resolve this further for you. I sincerely apologize for any frustration. I can help you.

I look forward to speaking with you.

Respectfully,

Corinne B.
Social Media Team
@proflowers

Last edited by PFSocialMediaTeam; 09-14-2012 at 05:59 PM.
#43
Old 09-14-2012, 06:25 PM
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Yet another demonstration of the fact that, for companies, bad service is mainly a concern when it gets publicized on the internet.

Heaps of these companies are now spending more time and resources on their "Social Media Team" than on actual customer service, in an attempt to make themselves look concerned and responsive in public without actually fixing the underlying structural problems.
#44
Old 09-14-2012, 06:34 PM
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Hello PFSocialMediaTeam, and welcome to the Straight Dope!

Now that you're here, who do you think would win in a fight between a lion and a tiger?



Seriously, is it just me or is this really the first time the forces of vitriolic diatribe have lured an actual custserrep into the depths of the BBQ Pit?
#45
Old 09-14-2012, 07:53 PM
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Join Date: Mar 2002
Posts: 18,711
Well, at least now we know they have a Google Alert set for the terms "proflowers.com," "shove," and "ass."
#46
Old 09-14-2012, 09:55 PM
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Join Date: Mar 2003
Posts: 4,754
Quote:
Originally Posted by Kimstu View Post
Hello PFSocialMediaTeam, and welcome to the Straight Dope!

Now that you're here, who do you think would win in a fight between a lion and a tiger?



Seriously, is it just me or is this really the first time the forces of vitriolic diatribe have lured an actual custserrep into the depths of the BBQ Pit?
Nope, there have been a couple, I think. Can't think of what companies off the top of my head though.
#47
Old 09-14-2012, 10:11 PM
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Join Date: Jun 2012
Location: Nevada
Posts: 2,237
Quote:
who do you think would win in a fight between a lion and a tiger?
#48
Old 09-14-2012, 11:24 PM
BANNED
Join Date: May 2012
Posts: 1,991
I saw a thread linked in another thread that asked exactly that question, it was for some software product but I can't remember what.
#49
Old 09-15-2012, 06:22 AM
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Join Date: Jul 2011
Posts: 3,291
Quote:
Originally Posted by Kimstu
Seriously, is it just me or is this really the first time the forces of vitriolic diatribe have lured an actual custserrep into the depths of the BBQ Pit?
I remember a few months ago some woman (teriincali)? joined to advocate for domestic violence.
#50
Old 09-15-2012, 07:29 AM
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Join Date: Sep 2012
Location: Traipsing through Europe
Posts: 77
Quote:
Originally Posted by slumtrimpet View Post
Former florist weighing in.

FFS people, why are you using Proflowers or 1800flowers or even FTD or teleflora? You all seem to have internet access. Google a local flowershop. Most of them have websites where you can order (you don't even have to talk to a human), or baring that, use the contact details listed to get on your cell phone and call them. They don't bite. And you'll get exactly what you want, when you want it and at a better price than through any of the crap providers mentioned above. And if they can't give you the service you want, at least you'll know why since they're going to fill the order from the crap providers mentioned above anyway. All of the above crap providers are a HUGE ripoff.

Oh, and a little tip. If you have any faith in the flowershop you've picked, ask them for a 'florist's choice' arrangement instead of the prescribed pictures on their website or (god forbid) FTD or teleflora or 1800 etc. Give them credit for knowing their craft and you're more likely to get something special.
This, this, all this. Count me in as a person who received a wimpy, sad-looking bouquet one February 17th, pre-ordered a week in advance of Valentine's day through FTD. Of course, this was before my partner how uninterested I am in both V-day and flower arrangements, but anyway.
My grandma sent me an unexpectadly large birthday cheque awhile ago and I wanted to send her flowers, but since we live in different countries, I had to call around a bit to different independent florists in her city that would run through a charge on a foreign credit card AND deliver to her house slightly outside of town. Anyway, I had almost given up hope and figured I might have to use a 1-800-MEGAFLOWER type thing, when I found a florist that could deliver where I needed and had no problem with a foreign card. I just told the florist the basics of the situation, and that I was going to put my full faith in her, since I could maybe name three types of flowers at most if my life depended on it. My grandmother has apparently been driving everyone crazy talking non-stop about the gorgeous arrangement she received.
Take that, other grandkids!
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