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#1
Old 06-19-2013, 06:37 PM
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Best Buy In Store Pickup Experiences?

Has anyone here purchased from best buy online and then go and pick it up at the store? Do you have to select which store you will be picking it up from?


I keep reading ppl say they have so many bad experiencing picking it up at best buy b/c the item isn't there or the process is really bad.


I see they mention you need your id, credit card, order number etc. But what if you purchased it with an online best buy gift card? i assume your id and order number is enough? The thing is the online best buy gift card isn't a real card but an electronic card.
#2
Old 06-19-2013, 06:43 PM
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you specify the store. print out the order and take it with you. it is either there instantly because it's in stock or within the time they say (day(s)).
#3
Old 06-19-2013, 06:48 PM
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I've done it a couple of times and never had a problem.
#4
Old 06-19-2013, 06:55 PM
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Their store pick-up problems are dwarfed by their delivery problems. I bought a TV there, and they postponed the delivery date three times. I cancelled the order and bought a better set from Sears, that was delivered the following day.
#5
Old 06-19-2013, 07:27 PM
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When you go to pick up the order, they will try hard to sell you an extended warranty on the item. As well as pushing accessories, cables, etc. Be prepared to say "no" if you don't want those extras.
#6
Old 06-19-2013, 07:46 PM
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thanks for that info.


One more question. I looked at a product that is 170 dollars online. The sales tax is only around $6.80.


Is there a reason why its so cheap?
#7
Old 06-19-2013, 08:23 PM
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Well, what's your sales tax rate? A four-percent rate on a $170 item would get you $6.80 in sales tax.

I've used the in-store pickup. It worked fine, especially since I didn't need to hunt for the items. And for a Christmas present, I requested in-store pickup near the recipient's house and then asked someone else to pick it up for me.

BTW, I reported the thread for move to IMHO.
#8
Old 06-19-2013, 08:25 PM
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And isn't the OP asking the same question as this thread of yours from earlier today?
#9
Old 06-19-2013, 08:29 PM
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Moderating: Moved thread GQ->IMHO

[moderating]
Moved thread from "General Questions" to "In My Humble Opinion."

Please remember that any thread seeking advice, anecdotes, or opinions belongs in the IMHO forum, not GQ.

Thanks!
[/moderating]
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Yes, I have joined the ranks of former moderators. Being a mod was eating my life. Now I'm a member just like you. Except smarter and better looking.
#10
Old 06-19-2013, 08:35 PM
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Best Buy was caught out a few months back after it was revealed that bestbuy.com and the best buy stores are two separate entities, with different prices. It got worse when it was revealed they had an internal web site so when a customer complained in the store about the public web prices, they were shown what looked liked the external site but was really an internal site with (higher) in-store prices. Their external purchase, pick up in-store process continues to have issues.

The Consumer Reports blog site, consumerist.com, has a long list of articles on how Best Buy is a store to be avoided, no matter what. Unless, of course, they are again screwing up Apple orders. In this case, people are buying Apple iPad accessories and when they go to pick them up in the store the order is screwed up and they find a complete iPad in their bag. In several well known cases, a single purchase of an iPad has resulted in a delivery of a case of iPads, or a brick.
#11
Old 06-19-2013, 08:36 PM
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I have bought my a couple laptops through the BB with in store pickup. Very easy and items were ready for pickup when arrived at the store.

Once was for my mother who had no idea what she really needed. I live in another country from her and was able to do all the shopping as if I was her, enter her cc details, and then tell her to print out the order confirmation and just go pick up what I selected for her. It was much easier than trying to get her to go to the store herself and figure out which machine met the criteria I told her.
#12
Old 06-19-2013, 09:02 PM
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Quote:
Originally Posted by Duckster View Post
Best Buy was caught out a few months back after it was revealed that bestbuy.com and the best buy stores are two separate entities, with different prices.
That was a secret?

I noticed last year that Mass Effect 3 was $20 cheaper on the website than it was in the physical store. So I stepped out of the store, had a seat in the mall food court, used my smartphone to order the game with in-store pickup, got some food, and waited a half hour until I got an email saying my order was ready so I could walk back in and get the game at the lower price.
#13
Old 06-19-2013, 09:06 PM
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Quote:
Originally Posted by Smapti View Post
That was a secret?
Yes, because BB denied it. Even when people brought their own smartphones into stores and challenged the prices BB employees were showing them with in-store computers, BB continued to deny it.
#14
Old 06-19-2013, 09:59 PM
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I have done this and won't bother to do it again. There was really no advantage.

1. I ordered a video game. It had been pulled and set aside at the front of the store. I had to wait for someone to be available to pull it out for me. When she showed up she didn't know where to look and had to poke around several places. The whole process took about 10 minutes longer than if I had just pulled it off the shelf myself.

2. I bought a TV set. I had to wait for someone to be available to pull it out for me (is there an echo in here?). When she showed up, she looked up my order and said it was in the back of the store because it was too big to hold up front. So I had wait at least 10 minutes for her to find it, and then get someone to bring it up front.

In both cases I had to produce the printed order and credit card I used to order and wait for them to verify everything. When you go straight to the register you just hand them your credit card.

The reason I ordered like this was to save time but in both cases it took at least as long if not longer. Why bother?

Quote:
Originally Posted by [email protected] View Post
When you go to pick up the order, they will try hard to sell you an extended warranty on the item.
They do this for every item, even if you take it off the shelf and bring it to a register.

Quote:
Originally Posted by Duckster View Post
Best Buy was caught out a few months back after it was revealed that bestbuy.com and the best buy stores are two separate entities, with different prices.
I do not know the specifics of this issue with Best Buy but it is very common for brick-and-mortar and online parts of a business to be run as two separate profit centers with the ability to set their own prices. I believe that Staples is the same way.

Quote:
Originally Posted by Duckster
The Consumer Reports blog site, consumerist.com
The Consumerist (Consumer Media LLC) has no relation to Consumer Reports (Consumer Union).
#15
Old 06-19-2013, 10:05 PM
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Quote:
Originally Posted by CookingWithGas View Post
The Consumerist (Consumer Media LLC) has no relation to Consumer Reports (Consumer Union).
Incorrect.

"About Consumer Media LLC

The Consumeristís parent company, Consumer Media LLC, is a subsidiary of Consumer Reports, the nationís leading not-for-profit consumer advocacy organization."
#16
Old 06-19-2013, 10:08 PM
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FYI: Best Buy will also price match with local stores as well as online places like Amazon.
#17
Old 06-20-2013, 06:21 AM
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Quote:
Originally Posted by Dewey Finn View Post
Incorrect.

"About Consumer Media LLC

The Consumeristís parent company, Consumer Media LLC, is a subsidiary of Consumer Reports, the nationís leading not-for-profit consumer advocacy organization."
I stand corrected!
#18
Old 06-20-2013, 10:57 AM
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Quote:
Originally Posted by Duckster View Post

The Consumer Reports blog site, consumerist.com, has a long list of articles on how Best Buy is a store to be avoided, no matter what. Unless, of course, they are again screwing up Apple orders. In this case, people are buying Apple iPad accessories and when they go to pick them up in the store the order is screwed up and they find a complete iPad in their bag. In several well known cases, a single purchase of an iPad has resulted in a delivery of a case of iPads, or a brick.
That link pulls up 18 articles, of which only four are about Best Buy, and the only one that is negative at all is one about getting an iPad instead of a camera connection kit.
#19
Old 06-20-2013, 11:25 AM
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I purchased something from them online with my employer’s tax-exempt credit card. Still got charged tax, but I figured I could correct it at time of pickup. When I got there, I told the cashier it was tax-exempt and she asked for my certificate, but later on when I looked at the receipt, there was still tax. I called them and was told I’d have to come back in there and get some special Best Buy card for tax exemption. That’s been two weeks ago and I still haven’t got around to it yet. You know, I buy shit everywhere on this card and it’s usually not such a pain in the ass.
#20
Old 06-20-2013, 12:13 PM
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I did this once and would never do it again. The problem with the store at the time was that they had one line for customer service and on line pick ups. That meant I had to wait for all the people with problems to resolve their issues before I was able to have my paid for item handed to me. I was so frustrated by the fact that I could have found the item in store five times over before I was helped.
#21
Old 06-20-2013, 12:56 PM
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Quote:
Originally Posted by CookingWithGas View Post
I have done this and won't bother to do it again. There was really no advantage.
Pretty much this. Although I'd gotten the confirmation that it was ready, they still had to find it, and this after I'd waited in line behind someone with a complicated return.

Then they wanted me to show my receipt when I was leaving, although at the store I went to I had to exit through the cashier area from the desk where I picked up my item. No one who goes to the store and buys there has to show a receipt after walking the 5 feet from the register to exit.

I said no, and left and they didn't challenge me. If they had, I would have walked back to customer service and returned it. (This is a particular peeve of mine. I do it at Costco with no complaint, because I signed that membership agreement. Elsewhere, no, I won't.)
#22
Old 06-20-2013, 01:32 PM
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I'll do it if I want something that's online and not in stores (free "ship to store") but my experience is like the others in this thread - it's not worth it if you can just go pull stuff off the shelf yourself.

The biggest problem with any system like this (I've done it at Wal Mart too, and Lane Bryant) is what Foxy40 pointed out - you have to wait in line behind all of the customer service customers and that can take a long time.
#23
Old 06-20-2013, 01:37 PM
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Quote:
Originally Posted by Doug K. View Post
That link pulls up 18 articles, of which only four are about Best Buy, and the only one that is negative at all is one about getting an iPad instead of a camera connection kit.
Their search engine isn't what it used to be. BB is one of the favorite whipping boys of the consumerist web site. It has later been backed up by several Forbes articles detailing the mismanagement and never-ending crappy customer service of BB.
#24
Old 06-20-2013, 02:53 PM
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im bit confused. So if the purchase price for best buy online is $176 and its higher at the store, i still will get the item at the price i bought online right?
#25
Old 06-20-2013, 03:30 PM
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you make the purchase online at that price and arrange for free pickup at the store you specify. you will get notification during the purchase or by email when to pick it up.
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