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#1
Old 01-02-2014, 11:55 AM
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Fuck WeatherTech (car mats and liners)

Wow. Just wow.

Anyone who reads any of the car magazines knows what a big deal MacNeil Automotive makes about their WeatherTech mats, US manufacturing and bend-over-backwards customer service. Until this week, I'd have heartily endorsed that image and the products - I have three WeatherTech mat sets and a cargo liner for my Odyssey and they are good-fitting, durable and trouble-free products. They were nice in California; such wet-snow-and-slush-proof mats are essential here in the Northeast.

So it took no second thought to order a set for the '03 Subaru Outback I just acquired for my daughter to drive. Went on line, flinched a little a the price of mats+shipping, ordered.

They arrived... and aren't even a close fit. Completely wrong shape, interfere with the gas pedal, retention peg hole on the wrong side. A random set of mats from their inventory would probably fit better.

So I go on the web site again and figure it out: WeatherTech has fitted mats for the '03 Impreza and Legacy, none for the Baja or Forester... and these completely wonky ones listed for the Outback. For those of you who aren't Subaru experts... the Outback is the Impreza, just with some suspension and body changes. (In some years, there is also a Legacy-based Outback. It gets confusing.)

Anyway, the images of the Impreza/Legacy mats look like a perfect fit and should be assigned to the Outback of that year as well. So what, big deal, they have database error. So I write a nice, ingratiating, concise email to their sales address explaining all this, especially their need to reevaluate the assignment of product to this vehicle.

No reply.

I forward the message again.

Two days later (about five in all), I get a long, cut and paste, boilerplate reply that half-addresses my issues, explains at length that some mats are generically fitted (which is the complete opposite of their multi-page, every-month ads crowing at how many computer-designed mats they make) and Oh Well. No return info. No acknowledgement that they have mats that will fit this vehicle and indeed look like their usual meticulously-fitted product. No real help at all, in several hundred words, except to boost their much more expensive Digitally Fitted LIners... which, oh, sorry, aren't available for your vehicle.

What the fuck?

So I finally wait out the holidays and call today. I sit on hold for ten minutes, listening to almost Billy-Mays like ads for their products. Amusing for a minute, fingernails on a blackboard after two or three, ready to hang up after five. Only their automated countdown and wait announcements keep me on line.

A grumpy drone answers the phone. I start to explain the problem. "HELLO? HELLO?" "Um, hello?" I reply. "Oh. Okay. What can I do for you?" (with the tone that fucking off would be the best option.) I explain the problem in about three concise sentences. I can practically hear the button click as she starts to rattle off the bit about some mats being generic fit. I repeat that these mats are about as far from a fit as possible, even generically, and that they have some exact-fit mats, and part of the reason I am calling is to suggest they look into it and update their catalog. (There are, after all, a hell of a lot of Subarus on the road, and they are prime candidates for WeatherTech products because of where and how they're driven.)

Exasperated sigh. "Let me give you a return number." She rattles it off. I wait. "Is there anything else I can help you with?"

Nope. And not ever again, thanks. Floor mats aren't exactly something needing a lot of customer support, but paying a high premium price for them, and $15 shipping on top of that, and having imbibed four to ten pages of hype per car magazine for decades, I'd really expect that (1) they'd at least pay return shipping, since it boils down to being their error; (2) try to keep the sale by shipping the mats I was requesting in exchange; (3) be just a tad more on the polite or at least civil side and (4) be at least slightly interested when I tell them, in specific detail, that they are selling the wrong product.

I guess Bob MacNeil is too busy finding US suppliers, building his new factory in Buttfuck Idaho and posing for ads to actually hire people who boost his business.
#2
Old 01-02-2014, 12:03 PM
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Sorry you had issues with weathertec mats. I have them in three current vehicles and they fit perfectly. They've always fit my prior vehicles as well.
At least they are finally taking them back though.
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#3
Old 01-02-2014, 12:17 PM
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Originally Posted by GaryM View Post
Sorry you had issues with weathertec mats. I have them in three current vehicles and they fit perfectly. They've always fit my prior vehicles as well.
At least they are finally taking them back though.
When you get the right product, they do indeed fit as well (and perform as well) as all the hype suggests. As I said, I've had three sets and not any slightest complaint.

Yes, they're taking them back... on my shipping cost. I don't expect a refund on the (overpriced) outbound shipping, either.

I'm just in total shock at some of the very worst customer support I've experienced in a long time, from a company that does have good products and spends millions every year telling everyone how great and caring they are.
#4
Old 01-02-2014, 12:35 PM
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Maybe you should have bought through Amazon? But I am sorry you had problems. I wonder if asking for a supervisor might have helped?
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#5
Old 01-02-2014, 12:45 PM
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Based on their advertising I'd would agree

Based on their advertising I'd would agree that I would also expect a custom-fitted product (or at least hope when placing the order I would be notified that the mats matched to a specific vehicle were a generic fit). I'd be pissed, too.

I ordered a cargo liner for my SUV from them some years ago and it fit like a glove. However they have gotten really expensive. My Dad wanted some floor liners for his Taurus - I ended up getting them from Husky instead. They fit just fine and are every bit as heavy duty.
#6
Old 01-02-2014, 12:47 PM
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Originally Posted by GaryM View Post
Maybe you should have bought through Amazon? But I am sorry you had problems. I wonder if asking for a supervisor might have helped?
You're hitting all my points. Neither the rep who responded email nor the one on the phone gave a flying fuck about the order - they were utterly indifferent, shoving the problem back on me (because I'd chosen mats that were an approximate fit... well, no I didn't, I chose the mats THEY said fit), not listening to a word about their having the correct mats, not offering an exchange, not in the slightest way trying to address my problem, my concerns or my suggestions to fix their problem. I would have been delighted to be passed to a supervisor or someone in a position to address the fit/product problem; part of this is that I felt a certainly loyalty to them because of prior product satisfaction.

But in the end, neither Ms. CutAndPaste nor Ms. Hostile gave a flying fuck whether I kept the mats, sent them back, bought the correct ones or ever bought another MacNeil product in my life. For some companies, I'd expect nothing else. From a company that shouts its care, concern and quality from the automotive rooftops, and has the very highest prices in the accessory bracket... I would.

Last edited by Amateur Barbarian; 01-02-2014 at 12:48 PM.
#7
Old 01-02-2014, 12:55 PM
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Sue the fuckers, take 'em to small-claims court and/or take it to Twitter in the hope it'll go viral.
#8
Old 01-02-2014, 01:04 PM
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Originally Posted by Amateur Barbarian View Post
For those of you who aren't Subaru experts... the Outback is the Impreza, just with some suspension and body changes. (In some years, there is also a Legacy-based Outback. It gets confusing.)
This appears wrong. The 2003 Outback was based on the Legacy. The Outback Sport was based on the Impreza. They've since killed the Outback Sport and it's been replaced with the Crosstrek. But the Outback has always been the jazzed up wagon (and sometimes the sedan) version of the Legacy.
#9
Old 01-02-2014, 01:24 PM
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Originally Posted by Telemark View Post
This appears wrong. The 2003 Outback was based on the Legacy. The Outback Sport was based on the Impreza.
Correct. Got it backwards in haste.

Subaru has mixed around body styles, base/upgrade models and designations more than any maker I know. It gets confusing.

AFAIK, though, the passenger pans are the same for both vehicles, making the floor mats identical. Many other parts are interchangeable.
#10
Old 01-02-2014, 01:31 PM
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Originally Posted by Amateur Barbarian View Post
Yes, they're taking them back... on my shipping cost. I don't expect a refund on the (overpriced) outbound shipping, either.
.
Why the hell are you rolling over and letting them get away with this? They sent you the wrong product, pure and simple - doesn't matter if they pulled the wrong item at the warehouse, or if they advertise a mat fits a car that it doesn't. Return shipping and all original costs should be on their dime, not yours. I'd call back, complain, and if they don't agree to refund all your money and pay return shipping, go ahead and open a dispute on your credit card.
#11
Old 01-02-2014, 01:37 PM
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Send an email explaining all of this to the Consumerist web site. Consumerist is the blog site for Consumer Reports. The web site often takes a snarky approach with many of their stories in an attempt to publicly shame poor customer service. It works, too.
#12
Old 01-02-2014, 02:08 PM
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An Open Letter to Dave MacNeil of WeatherTech Products

Dear Mr. MacNeil,

Until this week, you could have counted me among your most dedicated customers. I've had three sets of WeatherTech mats and two cargo liners (on two Honda Odysseys and a Volvo XC90), and they live up to every bit of your advertising claims for fit and durability. I also have to admire your recent moves towards 100% US-based production.

So when I needed mats to protect a 2003 Subaru Outback from our Northeast conditions, it was a no-brainer. I went online, found the mats in your catalog, and ordered. (With a little flinch at how high prices and shipping have gotten, but just a little one.)

The mats arrived... and weren't even a close fit. They were completely wrong shapes, interfered with the gas pedal and had the retention peg hole on the wrong side. I probably couldn't have found a worse-fitting set. So I go on the web site again and figure it out: WeatherTech has fitted mats for the '03 Legacy (W52's), but these completely wonky ones (W34's) listed for the Outback. I understand you manage hundreds of products and vehicles, but for most years, the Legacy is the Outback. Same vehicle with some suspension and body changes. (The Impreza is a little smaller but has the same interior, and even as the Outback Sport all four models should share the same floor mats, the W52's.) I am not sure how the unbelievably ill-fitting W34's were selected as being correct for the Outback, not when you have the correct ones in your line, but I assure you: the W34's don't fit any Subaru I've seen. Maybe a much older model?

So I wrote a detailed email to [email protected], explaining all of this, asking how to swap the mats for the correct ones and suggesting that someone look at your database of fitting and correct what seems to be significant and unnecessary error.

No reply for three days. I resend the email.

Two days later I get a long, obviously cut-and-paste boilerplate reply from an Amanda Kwiat that half-addresses my issues, explains at length that some mats are generically fitted (which is the complete opposite of what the catalog page and your extensive ads say) and basically conclude "Oh well." No return info. No exchange info. No acknowledgement that you have mats that will fit this vehicle though a listing error sold me the wrong ones. No acknowledgement that there might be a catalog error. No real help at all, in several hundred words, except to suggest that if I want precise fit I should buy your much more expensive Digitally Fitted Liners... which she then adds, oh, sorry, those aren't available for your vehicle.

It's been a long time since I had a reputable company, or even a no-name one, take so long to give an utterly useless reply to a product purchase problem. It wasn't even an apology.

So I call today, noting your lack of an 800 number, and sit on hold listening to ten minutes of bombastic and annoying sales pitch for all your other products. (Thanks for the call-response countdown, anyway.)

So finally a grumpy representative answers the phone. I start to explain the problem. "HELLO? HELLO?" she yells in my ear. "Um, hello?" I reply. "Oh. Okay. What can I do for you?" (in a tone that indicates she has better things to do). I explain the problem in about three concise sentences. I can practically hear the button click as she starts to rattle off the canned bit about some mats being generic fit. I repeat that these mats are about as far from a fit as possible, even generically, and that you have mats that are an exact fit, and that part of the reason I am calling is to suggest they look into it and update their catalog. (There are, after all, a hell of a lot of Subarus on the road, and they are prime candidates for WeatherTech products because of where and how they're driven.)

Exasperated sigh. "Let me give you a return number." She rattles it off. I wait. "Is there anything else I can help you with?"

"Nope," I said. And there won't be, ever again, thanks. Floor mats are not something needing a lot of customer support, but paying a premium price for them ($55, fronts only, plus $15 shipping), and having read your many pages of hype in every issue of every car magazine for decades, I'd really expect that (1) you'd at least pay return shipping, since it boils down to being your error; (2) try to keep the sale by shipping the mats I was requesting in exchange; (3) be a tad more on the polite or at least civil side and (4) be at least slightly interested when I tell you, in specific detail, that you are selling the wrong product. As it is, I will be out the return shipping cost and doubt I will see a refund on the outbound shipping.

So I'm sorry, Dave, but I will be buying another brand of products when I need floor mats and liners and such. For all your quality, for all your US commitment, for all your promises of great customer service, and for all your endless pride about careful computer fitting of mats and so forth, you don't seem much interested in the actual, you know, customer. That your grumpy customer service drones can't be bothered to address what's being said to them and didn't care in the slightest about completing the ready sale, all cost issues aside, much less attempt to make good on your internal catalog error and the associated costs and hassles... Well, I may have never needed any support for your products or services before, but seeing as you essentially don't offer any, I will never again pay your top dollar prices for any product. You have competitors, and I will cheerfully put up with a slightly irregular fit at one-third the cost and one-hundredth of the hassle and annoyance.

Have a nice day, Dave.

Last edited by Amateur Barbarian; 01-02-2014 at 02:13 PM.
#13
Old 01-02-2014, 02:54 PM
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Are you just hoping he'll see this here?
#14
Old 01-02-2014, 03:28 PM
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The Legacy and Outback share a platform and the floor plan may or may not be identical. I'm not sure that they are - I haven't checked for sure. There are many small differences in the interior.

But the Impreza and Outback Sport are not the same platform and I wouldn't expect them to be similar. That platform was used for the Forester as well IIRC, but it was never shared with the Outback/Legacy. Are you sure they all have the same interior? The Imprezas I've driven don't seem to resemble the Outbacks I've owned.
#15
Old 01-02-2014, 03:47 PM
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Originally Posted by Bob Ducca View Post
Are you just hoping he'll see this here?
Posting it here in lieu of writing a long response to suggestions. I've crossposted it in more meaningful locations and may fax it to them as well.
#16
Old 01-02-2014, 03:51 PM
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Not a defense of the manuf, but I would imagine being a online inbound rep for problems with weather mats is going to consist of "Here's your return number" 99.99 percent of the time." Other than size or defect issues it's a pretty low tech item. The problem solving flowcharts for the reps is pretty basic. Engaging her in a discussion of how the company needs to address it's online cataloging database error is essentially the same as speaking Chinese to her.

What do you imagine this person making 8-9 dollars an hour working for a inbound call farm whom Weathertech has hired as the low bidder addressing problems with auto mats is going to do with that info other than offer to allow you to return them? I think you need a very different level of the corporation re the specific problem you are trying to address.

Discussing catalog database errors in model fit with the call center rep is almost guaranteed to have been waste of your time before you picked up the phone.
#17
Old 01-02-2014, 03:52 PM
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Originally Posted by Telemark View Post
But the Impreza and Outback Sport are not the same platform and I wouldn't expect them to be similar. That platform was used for the Forester as well IIRC, but it was never shared with the Outback/Legacy. Are you sure they all have the same interior? The Imprezas I've driven don't seem to resemble the Outbacks I've owned.
I am reasonably sure that all four models - Impreza, Legacy, Outback and Outback Sport - share enough of a floor pan that the mats for the two base models will fit all four (possibly with some irregularities). Even if I'm wrong about the OB Sport, I am not wrong in that the Legacy and Outback are nearly identical and the W52 mats would be a near-perfect fit... certainly better than the ones I got.
#18
Old 01-02-2014, 06:21 PM
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Originally Posted by astro View Post
What do you imagine this person making 8-9 dollars an hour working for a inbound call farm whom Weathertech has hired as the low bidder addressing problems with auto mats is going to do with that info other than offer to allow you to return them?
I would think the standard first response would be an offer to exchange the item for the correct one, especially since the customer himself has already identified which mats he needs. Indeed, you usually have to talk CSRs out of exchanges - no one wants to just give your money back.
#19
Old 01-02-2014, 07:06 PM
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Originally Posted by Bob Ducca View Post
Are you just hoping he'll see this here?
The SDMB is indexed by Google and some companies do web searches for mentions of their products, so it is possible that they'll see it here. I've heard of people getting a positive response from complaints on Twitter as well.
#20
Old 01-02-2014, 08:44 PM
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Even better, why not email it to him? [email protected]
#21
Old 01-03-2014, 02:04 AM
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When I had a problem with a product that fell apart after one use, I posted a complaint to their Facebook page and got a replacement for free in just a couple of days. Might want to see if this company is on Facebook?
#22
Old 01-03-2014, 01:31 PM
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Quote:
Originally Posted by Amateur Barbarian View Post
Correct. Got it backwards in haste.
I see, Mr. Barbarian. And is it possible you may have gotten anything else backwards recently? Can you even be certain you ordered the correct item? Are you sure you didn't get the driver's side & passenger side mixed up?

OK, I got nuthin. Sucky customer service sucks.
#23
Old 01-06-2014, 12:39 PM
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Amateur Barbarian:

We want to get you in touch with someone here at WeatherTech. Could you send me your contact information to [email protected] so that we can have someone reach out to you?

Thank you,

Dan3345

Quote:
Originally Posted by Amateur Barbarian View Post
Wow. Just wow.

Anyone who reads any of the car magazines knows what a big deal MacNeil Automotive makes about their WeatherTech mats, US manufacturing and bend-over-backwards customer service. Until this week, I'd have heartily endorsed that image and the products - I have three WeatherTech mat sets and a cargo liner for my Odyssey and they are good-fitting, durable and trouble-free products. They were nice in California; such wet-snow-and-slush-proof mats are essential here in the Northeast.
#24
Old 01-06-2014, 01:31 PM
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Well, all's well that ends well.
#25
Old 01-06-2014, 02:01 PM
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I don't know. I'm not sure I'm interested in a response I had to kick out of someone. I know the usual purpose of a bitchfest like the above is to arm-twist the target into concessions, but that wasn't what I had in mind.

I'd rather MacNeil had lived up to their well-promoted standards and saved nobody-me all the hassle.
#26
Old 01-06-2014, 02:06 PM
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If you were going to arm-twist someone, you probably wouldn't have done it on the SDMB.
#27
Old 01-06-2014, 07:48 PM
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Besides, at this point you're a test-case. You sort of have to let them try, and see if they make a hash of it all, or actually manage to salvage their reputation with you (and of course report back to all of us/posterity about the results).

I'm curious to see whether they'll be able to mollify you after such a royal clusterfuck of customer service failures.

Come on --- I want to live vicariously!
#28
Old 01-06-2014, 09:41 PM
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Originally Posted by Amateur Barbarian View Post
I know the usual purpose of a bitchfest like the above is to arm-twist the target into concessions, but that wasn't what I had in mind.
What, then, did you have in mind? You've been trumpeting to the skies in this thread WeatherTech's crummy customer service, and here they want to provide you some customer service, and possibly fix what went wrong, and you turn all coy? "I don't know." Were I WeatherTech, at this point I'd be saying, "Well, fuck you too, pal."
#29
Old 01-06-2014, 10:21 PM
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Originally Posted by Amateur Barbarian View Post
I'd rather MacNeil had lived up to their well-promoted standards and saved nobody-me all the hassle.
Not to be blunt, but that ship has sailed. Do you want satisfaction or do you want to bitch and moan?
#30
Old 01-06-2014, 10:42 PM
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Originally Posted by Really Not All That Bright View Post
If you were going to arm-twist someone, you probably wouldn't have done it on the SDMB.
Quote:
Originally Posted by Lasciel View Post
Besides, at this point you're a test-case. You sort of have to let them try, and see if they make a hash of it all, or actually manage to salvage their reputation with you (and of course report back to all of us/posterity about the results).

I'm curious to see whether they'll be able to mollify you after such a royal clusterfuck of customer service failures.
Quote:
Originally Posted by Frank View Post
What, then, did you have in mind? You've been trumpeting to the skies in this thread WeatherTech's crummy customer service, and here they want to provide you some customer service, and possibly fix what went wrong, and you turn all coy? "I don't know." Were I WeatherTech, at this point I'd be saying, "Well, fuck you too, pal."
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Originally Posted by Telemark View Post
Not to be blunt, but that ship has sailed. Do you want satisfaction or do you want to bitch and moan?
Note that this is their social media manager doing his job by attempting to put out an internet fire. Forgive me if I'm "coy" because I don't want to play that game; I didn't start the fire. I didn't post this here (and in some more targeted forums, where he also responded) because I wanted to bend them over a barrel; I could have done that by picking up the phone and calling the head office.

My intent was to counterweight their bullshit advertising about how great they are. In the words of G.W. Bush, "Mission Accomplished." At this point, comping me a set of mats doesn't undo days of frustration and hassle that began when a deeply loyal customer tried to fix two problems at once, both theirs, and they clearly didn't give a shit about either one.

@Dan3345: I've no doubt you can find me if MacNeil has a real interest in fixing the problem.
#31
Old 01-07-2014, 01:57 PM
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Amateur Barbarian,

Should you change your mind, we would be happy to get in touch with you.

Sincerely,
Dan3345

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Originally Posted by Amateur Barbarian View Post
I don't know. I'm not sure I'm interested in a response I had to kick out of someone.
#32
Old 01-07-2014, 02:02 PM
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Sorry OP. This has gotten to the "I'd rather have my grievance." stage, which is completely childish.

They have reached out, so you need to respond.
#33
Old 01-07-2014, 02:09 PM
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Originally Posted by DrDeth View Post
Sorry OP. This has gotten to the "I'd rather have my grievance." stage, which is completely childish.
Sorry you see it that way. You are wrong, in any case.

WT's response is simply too little, from the wrong department and too late to make up for all that went before, so I'll buy my mats from someone else. I don't see that I even owe them the courtesy of a reply at this point.

One point I omitted from all the above is that the mats were meant to be an Xmas present and I ordered and received them, and made my initial inquiry about returning them, well in time for that to happen. As it was, I was one middling present short to that person and as we do small Christmases, that's not a minor nor fixable.

I've sent the mats back and will buy another brand.
#34
Old 01-07-2014, 02:17 PM
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Originally Posted by Amateur Barbarian View Post
WT's response is... from the wrong department...
[My snipping]. Now you're just being a bitch. If I were in the market for designer floor mats (and for the record, I'm more likely to have a use for a chocolate teapot) I would completely ignore your complaints about this company based on your attitude now that they're actually trying to work with you. Enjoy your grumbling, Princess.
#35
Old 01-07-2014, 03:38 PM
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Quote:
Originally Posted by Telemark View Post
Not to be blunt, but that ship has sailed. Do you want satisfaction or do you want to bitch and moan?
Quote:
Originally Posted by DrDeth View Post
Sorry OP. This has gotten to the "I'd rather have my grievance." stage, which is completely childish.

They have reached out, so you need to respond.
Quote:
Originally Posted by Really Not All That Bright View Post
[My snipping]. Now you're just being a bitch. If I were in the market for designer floor mats (and for the record, I'm more likely to have a use for a chocolate teapot) I would completely ignore your complaints about this company based on your attitude now that they're actually trying to work with you. Enjoy your grumbling, Princess.
Ding ding ding!
#36
Old 01-07-2014, 03:39 PM
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Yeah, if your intent was to demonstrate to the internet how terrible their customer service is, all you've done is give them a great big out by refusing their reasonable attempt to fix the problem. Now they're the good guys and you look like a nutjob. It's apparently more important to you to tell the world how they didn't give you what you want than it is to, you know, actually get what you want. Furthermore, your irrationality and vitriol make me wonder if the poor support person you talked to the first time wasn't necessarily as awful as you make her out to be.

My truck's floor mats do kind of suck and get all bunched up under the pedals. Maybe I should go check those out...
#37
Old 01-07-2014, 04:12 PM
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Originally Posted by Amateur Barbarian View Post
WT's response is simply too little, from the wrong department and too late to make up for all that went before, so I'll buy my mats from someone else. I don't see that I even owe them the courtesy of a reply at this point.
Good to know this about you. I'm afraid you've managed to make WT into the good guys here when you started from such a position of strength. When you refuse to give someone a chance to make good on a simple mistake you lose the battle.
#38
Old 01-07-2014, 04:22 PM
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Maybe try stamping your feet? Or holding your breath until you turn blue?
#39
Old 01-07-2014, 04:40 PM
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I'm on the side of Amateur Barbarian here. Every company have excellent customer service if you manage to make your problem public. What i'm more interested in is the customer service i can expect as a simple guy making a purchase and encountering some problems with it. I don't think that A B owes them anything - he gave them enough chances to make it right, and they failed. Why should he smile for the cameras for them?
#40
Old 01-07-2014, 04:47 PM
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Quote:
Originally Posted by Amateur Barbarian View Post
Note that this is their social media manager doing his job by attempting to put out an internet fire.
You realize the fire is out now, right?
#41
Old 01-07-2014, 06:40 PM
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Originally Posted by Inner Stickler View Post
You realize the fire is out now, right?
What all you snarkers miss is that I no longer give a shit. I quite simply did not make this post to get a response from the company; while they might deserve kudos for having an internet smoke-watcher, they'd get more by hiring CS reps who actually listen to customers.

I'm done. Make boo-hoo noises my way all you like.
#42
Old 01-07-2014, 07:40 PM
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Holy cow, what a fucking crybaby. That's the stupidest thing I've heard in a while.

On the upside I need some new mats for my work truck... guess where I'm buying them from?
#43
Old 01-07-2014, 08:40 PM
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A Christmas present? She must have been really good this year to deserve such a fantastic gift. It's just sad that you weren't able to see her face light up when she opened up her custom floor mats because they sent you the wrong ones. Way to ruin this teenage girl's holiday, Weather Tech!
#44
Old 01-07-2014, 09:28 PM
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Originally Posted by Bob Ducca View Post
A Christmas present? She must have been really good this year to deserve such a fantastic gift. It's just sad that you weren't able to see her face light up when she opened up her custom floor mats because they sent you the wrong ones. Way to ruin this teenage girl's holiday, Weather Tech!
It was on her list for the first car she's ever owned and wants weather proof mats for, fuck ya ver' mush.
#45
Old 01-07-2014, 09:43 PM
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Location: Chicago, Far Northsider
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Hey, I got a spare tire for Christmas when I was, what, 17? Yes, it was among a bunch of other gifts, but I don't remember what those were. Plus, I had to treasure hunt to find it.
#46
Old 01-08-2014, 03:42 PM
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Quote:
Originally Posted by White SIFL View Post
Holy cow, what a fucking crybaby. That's the stupidest thing I've heard in a while.

On the upside I need some new mats for my work truck... guess where I'm buying them from?
I actually just placed my order, too. I've been in the market for floor mats, and, sorry to hear the OP had a bad experience recently, but with the rest of his experiences and the other ones mentioned in this thread, I'm willing to give it a shot. I've never had aftermarket floor mats before, but the ones I have now are just destroyed and I had to remove them from the driver's side as they get in the way of the pedal.

Last edited by pulykamell; 01-08-2014 at 03:43 PM.
#47
Old 01-08-2014, 03:50 PM
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Quote:
Originally Posted by pulykamell View Post
I actually just placed my order, too. I've been in the market for floor mats, and, sorry to hear the OP had a bad experience recently, but with the rest of his experiences and the other ones mentioned in this thread, I'm willing to give it a shot. I've never had aftermarket floor mats before, but the ones I have now are just destroyed and I had to remove them from the driver's side as they get in the way of the pedal.
It was a fluke for me, as I made clear - I've bought four sets and two cargo mats over the years and still have two - one set nearly 9 years old and one approaching 5. On a quality level, they're a 10. On a fitment level - IF they deign to sell you the right ones - they're a 9.5.

If it makes everyone happy, I sent a long and detailed reply to them, politely dismissing any need to fix things at this point. I shipped the incorrect mats back on my dime and would rather just be done with the whole mess. I hope everyone who orders products from them, because of or in spite of my post, gets the service they tout and have formerly lived up to... and that you have no need to contact their surly, useless customer service.

BTW, a $19 set of mats from BJs (pseudo-WeatherTech in style) fit just fine... and 100% better than the ones they shipped me.

Oh, and Bob D... that fuckyaverymuch came from my 21yo daughter, who was reading your snark over my shoulder.
#48
Old 01-08-2014, 06:00 PM
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It used to be that when I bought a new car the first thing that I bought was some WeatherTech mats. They fit, they kind of matched (maybe) but looked "industrial" shall we say. Then it occurred to me that when I sold the car the only thing that looked brand new was the original mats that had been removed and never used. So what's the point?

I use the factory mats. I use some detergent and a power washer on them once a year and let them go with the car. I know there are cases where the WeatherTech mats make a lot of sense (heavy use, a lot of mud and slush, etc.), otherwise they are sort of like putting clear plastic covers over your living room upholstered furniture.
#49
Old 01-08-2014, 11:39 PM
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Posts: 16,451
Sometimes employees have a bad day. I know the OP has never had a bad day at work, he is always chipper.
Shit happens dude. If you tell every company that makes a mistake to fuck off and die pretty soon you won't have anybody to buy from. All companies make mistakes. You have to give them a chance to respond and see how they preform, that is the test of a company.

I have to tell you after reading this thread, it makes me want to throw away my factory all weather mats and call Weather Tech to buy replacements.
#50
Old 01-09-2014, 08:15 AM
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Join Date: Jul 2003
Location: North of Boston
Posts: 9,862
Anybody else think that Dan3345, the Weathertech rep above, is sending a link to this thread around the office so everyone can see what a moron Amateur Barbarian is?
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