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#1
Old 01-30-2014, 04:29 PM
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Join Date: Oct 2009
Location: CentralArkansas
Posts: 22,563
Undeliverable Mail - I've talked to my Post Office manager. Who else can help?

I've had three phone calls this month from companies letting me know my mail was returned to them as Undeliverable Mail. One was Consumer Reports magazine and two were important bills that are now late because of this screw up.

I've also got two Ebay packages this month lost.

I made a trip down to my local Post Office and talked to the manager. She said she'd talk to the carrier. No inquires about their machines screwing up or anything else. I'm not real confident the problem will be fixed. She didn't even offer any help on the two lost Ebay packages. She told me to go online and file a claim. Obviously the missing packages are linked to the Undeliverable Mail. I don't think they were stolen. I got a sick feeling they were delivered to the wrong address and now I'm out all that money.

If I get another phone call about Undeliverable Mail. Who's the next person up the chain that I can complain too? This has to stop. I can't have important bills being sent back as Undeliverable Mail.

I've lived at the same address since 1989. This is a first for me.

Last edited by aceplace57; 01-30-2014 at 04:32 PM.
#2
Old 01-30-2014, 04:43 PM
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Join Date: Apr 1999
Location: F.O.S.O.N.E.
Posts: 19,903
As a frequent Priority Mail shipper, I occasionally run into addresses that the USPS software rejects but the recipients exasperatedly say is fine for hand-addressed mail. Most have an alternate address or form of address to give me.

Is yours a "regular" address - 1234 Some St, Town, State, Zip? Or oddly constructed or on a variably-named street?
#3
Old 01-30-2014, 04:46 PM
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Join Date: Jan 2013
Posts: 6,067
You are certainly not out money on the missing packages. The seller has to be able to provide delivery confirmation--otherwise he has to refund (and if he won't do this voluntarily eBay/Paypal/your credit card company will force the situation).

Did you show the postmaster the address and did he verify it was correct?

As to your bills you might look into switching to autopay or online payment.
#4
Old 01-30-2014, 04:55 PM
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Join Date: Oct 2009
Location: CentralArkansas
Posts: 22,563
It's a standard street address in a subdivison. I even include the full 9 digit zip. Maybe it is just a lazy ass carrier. I'm hoping the Manager's talk with the person will help. I'll know soon enough.

I'm filing a claim online right now at the Post office on my lost Ebay packages. I've already filed a Ebay claim a few days ago. The seller wanted me to try tracking the packages from my end. So, I'm trying that before requesting a refund.


Quote:
Originally Posted by Amateur Barbarian View Post
As a frequent Priority Mail shipper, I occasionally run into addresses that the USPS software rejects but the recipients exasperatedly say is fine for hand-addressed mail. Most have an alternate address or form of address to give me.

Is yours a "regular" address - 1234 Some St, Town, State, Zip? Or oddly constructed or on a variably-named street?

Last edited by aceplace57; 01-30-2014 at 04:56 PM.
#5
Old 01-30-2014, 06:40 PM
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Join Date: Aug 2008
Location: Nevada
Posts: 2,162
I've not had a need to recently but a few years ago I was quite successful describing the problem in a letter and sending it to my Senator with a cover letter, one sentence, asking the Senator to forward the attached to the proper authorities.

Once with a very similar problem USPS even sent a investigator to ask me in person if the problem had been resolved.
#6
Old 01-30-2014, 07:21 PM
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Join Date: Apr 2003
Posts: 24,862
Quote:
Originally Posted by aceplace57 View Post
It's a standard street address in a subdivison. I even include the full 9 digit zip.
You said that the missing mail included two bills and a magazine. In that case, it's not even necessary for you to include the nine-digit ZIP code. In my experience, mass mailers such as them will add the nine-digit ZIP code themselves, and will standardize the address (Road to Rd, etc). Most likely the envelopes were accidentally delivered to a neighbor's house. (I'm in an apartment building and I get misdirected mail, I just stuff it in their mailbox or under their door.)

And I agree with the suggestion to receive the bills electronically. Most big companies will let you go to their websites and download a PDF copy of the bill and then pay it online, if you choose.
#7
Old 01-30-2014, 07:29 PM
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Join Date: Dec 2013
Location: The side of a hill.
Posts: 832
Have you checked to see if any of your address numbers have fallen off of your house/mailbox?
#8
Old 01-31-2014, 02:01 PM
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Join Date: Oct 2009
Location: CentralArkansas
Posts: 22,563
I have numbers on the house. The mailbox is one that was here when I bought the house in 89.

I sure hope my talk with the manager at the Post Office does some good.
#9
Old 01-31-2014, 02:05 PM
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Join Date: Jan 2006
Location: Evanstonia
Posts: 9,597
I hope your soup is still being delivered at least.
#10
Old 01-31-2014, 02:13 PM
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Join Date: Oct 2009
Location: CentralArkansas
Posts: 22,563
Got a new case two weeks ago.

It's my bills that I'm worried about. Got to have them.
#11
Old 01-31-2014, 02:17 PM
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Join Date: May 2011
Posts: 11,274
Maybe you could ask your neighbors if they've had mail go missing. If so, have they contacted the post office about it? If the carrier is the problem, it's probably not just you.
#12
Old 01-31-2014, 02:22 PM
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It may not be the carrier's fault. There are people who steal mail out of people's mailboxes.
#13
Old 01-31-2014, 04:12 PM
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Location: Sunny California
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Quote:
Originally Posted by Dewey Finn View Post
It may not be the carrier's fault. There are people who steal mail out of people's mailboxes.
Well, if they'd steal the bills and pay them I wouldn't be so bothered.
#14
Old 01-31-2014, 05:31 PM
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Join Date: Jul 2000
Location: Santa Barbara, CA
Posts: 10,580
Quote:
Originally Posted by Dewey Finn View Post
It may not be the carrier's fault. There are people who steal mail out of people's mailboxes.
And return it to the sender as undeliverable?

Must be a petty vandal with an odd sense of humor.
#15
Old 01-31-2014, 05:39 PM
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I was responding to Dendarii Dame's suggestion that if the neighbors also have mail missing, the carrier might be at fault.
#16
Old 01-31-2014, 06:17 PM
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Join Date: Nov 2004
Location: Washington, DC
Posts: 4,895
Why don't you try mailing a letter to yourself from a drop box to see if it arrives at your house. Or have a person who lives elsewhere mail you a letter. That might tell you whether it's an issue with the carrier or with the distribution center

Also, are the houses on your street numbered in a logical order (eg. no skipped numbers, evens and odds on opposite side, etc.)
#17
Old 01-31-2014, 06:24 PM
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Location: Anderson, IN,USA
Posts: 14,584
My late big brother once told me that if a complaint gets no results, he skips a step. Instead of talking to that guy's boss, talk to his boss's boss.
#18
Old 02-03-2014, 01:00 AM
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Join Date: Apr 2011
Location: Beyond The Fringe
Posts: 26,757
Quote:
Originally Posted by Dewey Finn View Post
It may not be the carrier's fault. There are people who steal mail out of people's mailboxes.
I got in dutch with Netflix one time after some Random Bastard stole four DVDs out of the mailbox right after I delivered them. But they had no major problem after I explained the situation to them.

Last edited by buddha_david; 02-03-2014 at 01:01 AM.
#19
Old 02-03-2014, 01:17 AM
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Join Date: Aug 2001
Location: oklahoma city
Posts: 7,886
I've had this problem before. I didn't get a check from work that had been mailed to me. The envelope was stamped "No such address exists", or somesuch. This happened twice within a 3 month period. The funny thing is, somebody had to stamp them with that label, and the PO seemed utterly clueless as to the big mystery. I spoke to the manager, and he said "Would you like somebody to contact you about it?" I said "Sure". Next thing you know, the mailman was knocking on my door! He was adamant that he hadn't screwed anything up, and was all defensive, etc... I said that I was totally sure that he was out of the loop, since the stamp indicated that he wasn't the one doing it. Big mistake! He got even more defensive, not even hearing that I was on his side, and started to demand to see the envelope. Of course, I had thrown it away, since I had picked up my check at work, and went out and cashed it.
So, bottom line, get a visual copy of the "Undeliverable" package, if you can't get the original.
Otherwise, you're just wasting your time.
The PO is more than a bureaucracy-it is a riddle, wrapped in a mystery, inside an enigma.

Oh, one thing that I deduced later:I had pre-printed the envelopes on my own computer, and used Arial, or Arial Black, or some Arial font, and I'm curious if that had had an effect, the readers at the post office may have kicked them out. The ones that made it through the vortex were addressed w/TNR font.

Last edited by handsomeharry; 02-03-2014 at 01:19 AM.
#20
Old 02-03-2014, 08:23 AM
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Join Date: Jan 2013
Posts: 2,165
File a complaint with the US Postal Inspection Service. You failed to receive mail that you should have. If it's a lazy mail carrier just not delivering it, they would want to know.

https://postalinspectors.uspis.gov/c...complaint.aspx
#21
Old 02-03-2014, 08:33 AM
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Join Date: Jan 2013
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Quote:
Originally Posted by handsomeharry View Post
Oh, one thing that I deduced later:I had pre-printed the envelopes on my own computer, and used Arial, or Arial Black, or some Arial font, and I'm curious if that had had an effect, the readers at the post office may have kicked them out. The ones that made it through the vortex were addressed w/TNR font.
I've done some mass mailings for companies and even worked for the USPS as an IT contractor.

The Arial font is perfect as long as it's at least 10 points, in black or dark blue ink, and printed on white or very light colored paper.

Actually any sans serif font should work. Here's a list of acceptable fonts.

http://about.usps.com/publications/pub177/welcome.htm

BTW: Those address readers are amazing to watch in action.
#22
Old 02-03-2014, 09:47 AM
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Join Date: May 2010
Location: Neither here nor there
Posts: 11,641
Is Newman your letter carrier?

I'd make sure your address is loud and clear on your mailbox. If it's a rural-type box, put the number on BOTH sides. And when you pull down the door flap, put the whole address, number and street, on the inside covered with wide packing tape to protect it from rain.

Get to know your letter carrier. Become a person to him/her instead of just an address.

And continue to call the local post office every time you become aware of a piece of mail that has gone astray. Be extremely courteous, pleasant, and non-accusatory about it... but be relentless.

No, you SHOULDN'T have to do all of this... but the reality is, it may help.
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